Related skills
linux windows jira unix itil📋 Description
- Provide technical expertise to diagnose and fix ChargePoint charging stations.
- Define fault resolutions to reduce outages and improve uptime.
- Analyze, diagnose, isolate, and document problems in case notes.
- Collaborate with services teams; learn station models for faster resolution.
- Work within ITIL service lifecycle and target MTTR/MTBF; create docs and improve processes.
- Perform proactive maintenance on hardware and software; 24h shift on-site.
🎯 Requirements
- Minimum 6 years in technical support for complex hardware and software.
- Working experience, certifications, or bachelors degree in technical field.
- Background in network or systems engineering or technical support.
- Proficient in Linux CLI and Unix/Windows environments.
- ITIL/service lifecycle knowledge including incident, change and problem management.
- Familiar with CRM tools like Salesforce, ServiceNow, Jira.
🎁 Benefits
- Inclusive, diverse workplace and equal opportunity employer.
- Accommodations available during the application process.
- On-site work environment in Bengaluru.
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