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ubuntu python firewall bgp ospf📋 Description
- Engage with customers on escalated issues; participate in 24x7 support and on-call rotation.
- Interface with Engineering to assist testing and troubleshooting.
- Reproduce customer issues and provide feedback to Engineering and Operations.
- Create entries in the support DB to document incidents not in KB.
- Understand product direction and customer use-cases; provide input on product changes.
🎯 Requirements
- 8+ years as a Support Engineer or Senior Support Engineer for networking or web security.
- Practical knowledge of networking and security products and enterprise network infrastructure.
- Experience troubleshooting network issues with Ping, Traceroute, and MTR.
- Hands-on with SD-WAN, BGP/OSPF, Firewall, Switching, SSL, SWG, VPN, and VDN.
- Working knowledge of Ubuntu and Python.
- Demonstrated experience with Zscaler products (ZIA, ZPA, ZDX) or similar cloud security platforms.
- Proficiency in scripting for automation and reproducing complex customer environments.
🎁 Benefits
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
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