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product management salesforce intercom ai zendesk📋 Description
- Domain expert for Customer Support AI agents and apps.
- Translate CX/workflow needs into production AI solutions.
- Lead discovery of AI use cases across support and CX.
- Author PRDs and shepherd concepts from capture to production.
- Run AI workshops with top customers to boost adoption.
- Collaborate with Sales and CS to land AI use cases.
🎯 Requirements
- 7+ years in CX-focused customer-facing roles.
- Deep knowledge of Customer Support workflows and personas.
- Experience scoping and delivering automation/AI in support.
- Familiar with CS tools: Salesforce Service Cloud, Zendesk, ServiceNow.
- Experience with AI tools/LLMs; hands-on with Workato is a plus.
- Translate business problems into PRDs; influence revenue.
🎁 Benefits
- Flexible, trust-based culture.
- Dynamic, supportive work environment.
- Comprehensive benefits and perks.
- Equity and career growth opportunities.
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