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looker salesforce ai zendesk google apps📋 Description
- Primary post-sale owner for high-impact customers
- Drive executive alignment on goals and outcomes
- Ensure deployments move quickly to production usage
- Identify underutilization and remove barriers to deeper embedding
- Surface expansion opportunities tied to workflows and risk exposure
- Accountable for retention and expansion revenue across portfolio
🎯 Requirements
- 6–10+ years in Customer Success or Strategic Account Management (B2B SaaS)
- Experience owning enterprise/high-growth accounts with revenue responsibility
- Proven retention and expansion track record
- Comfortable with executive stakeholders and technical teams
- Experience in startup or high-growth environments
- Technically fluent to lead integrations; AI experience a plus
🎁 Benefits
- Hybrid schedule: 3 days per week in SF (Tue–Thu)
- In-office perks: lunch 5x/week, commuter stipend, snacks and beverages
- Relocation stipend may be available for hub relocation
- Hub locations: Denver, SF, Nashville, Santiago
- Salary ranges disclosed in postings
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