Related skills
cross-functional collaboration leadership advanced_troubleshooting product_supportability defect_and_enhancement_prioritization📋 Description
- Staff CS Engineer role bridging Support and Engineering
- Lead complex issue resolution and mentoring of team members
- Drive cross-functional product improvements and supportability
- Act as primary technical advocate for strategic accounts
- Lead New Product Introduction readiness and training
- Prioritize customer defects and enhancement requests with Eng/PM
- Design reviews input to improve architecture and supportability
🎯 Requirements
- Proven troubleshooting and root-cause analysis
- Strong cross-functional collaboration with Eng, Product, Support
- Excellent communication for executives and strategic accounts
- Influence product direction with data-driven insights
- Experience with NPI readiness and training materials
- Ability to prioritize defects and enhancements with Eng
🎁 Benefits
- Inclusion and diverse, welcoming culture
- Company-provided benefits and growth opportunities
- Equal opportunity employer
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