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salesforce sql python zendesk llm📋 Description
- Design AI-powered CX solutions across Zendesk, Salesforce, Rocketlane, Gong, Gainsight
- Gather requirements from CX Operations leaders and translate into specs
- Build and maintain cross-system automations across Zendesk, Salesforce, Gainsight
- Create routing, summarization, sentiment analysis, and knowledge base tools
- Integrate Dust and Workato; ensure scalable, well-documented systems
🎯 Requirements
- 3-5 years in CX Operations, support engineering, or automation development
- Hands-on with enterprise iPaaS (Workato, Tines, Zapier) for cross-system automations
- Gathers and documents requirements; maps workflows; communicates changes to non-technical stakeholders
- Strong communicator who translates complex solutions for non-technical CX stakeholders
- Proficiency in Python and SQL for automations, APIs, and AI tool integration
- Experience with LLM APIs (OpenAI) and cloud platforms (AWS or GCP) and Git
🎁 Benefits
- Health and dental benefits and parental leave programs
- Generous PTO and retirement matching; RSU program
- Free 1Password account
- Paid volunteer days and Bonusly recognition
- Remote-first culture with travel for in-person events
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