Customer Strategy Manager

📋 Description

• Build strong relationships to understand customer goals and challenges.
• Conduct regular reviews with customers to share insights and progress.
• Deliver relevant insights to customers on a regular cadence.
• Develop and execute customer success plans to achieve goals.
• Collaborate with cross-functional teams to enhance experience and growth.
• Act as the voice of the customer, advocating for needs and requirements.

🎯 Requirements

• Bachelor's degree in a relevant field.
• 4-5 years in customer success or B2B SaaS; 3+ years in customer-facing roles.
• Highly analytical; able to analyze customer data and provide insights.
• Strong Excel and PowerPoint skills for analysis and storytelling.
• Strong communication and interpersonal skills; navigate complex engagements with quick responses.
• High emotional intelligence; build relationships and influence stakeholders.

🎁 Benefits

• Medical, dental, and vision coverage.
• Fertility benefits.
• 401(k) with company match.
• Company-paid life insurance.
• 20 days PTO and 9 paid holidays.
• Salary range: $90k-$120k (CSR) or $120k-$140k (Senior CSR) in Seattle.