Related skills
communication team management customer support leadership operations📋 Description
- Ensuring efficient operations and a great customer experience
- Overseeing break schedules and attendance
- Monitoring and managing the workload, efficiency, duties, and the well-being of the team
- Keeping the team informed on the latest updates and news
- Collecting and forwarding feedback
- Handling escalations and escalating cases that need the attention of other departments or the Team Leads
🎯 Requirements
- You are proactive, take ownership, service-minded, and enjoy working with people
- You have excellent communication skills and remarkable patience
- You are not intimidated by complex tasks that require quick reaction and good organization
- You handle stress well and can multitask
- Making quick decisions in challenging situations is your strong suit
- You welcome challenges, changes, and a dynamic environment
- You’re able to give constructive feedback in an empathetic way
- You have a proven track record in prior support roles with KPIs and feedback; PS/CS skills
- An ability to understand our Support operations on a broad level and how all of the aspects of the operation are connected
- Fluent in English (B2) written and verbal
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