Lead project delivery: partner with managers to plan milestones and track progress
Incident & On-Call Management: oversee incident response and on-call rotation
Automation: manage MS Teams bots and AI for incident scribing and timelines
Uptime metrics: track SLIs/SLOs and report to executives
Blameless post-mortems: drive post-incident reviews and action items
Travel up to 10%, including overnight travel

🎯 Requirements

Bachelor’s degree and agile certifications
3-5 years PM with globally distributed teams; 1-2 years IT Ops/SRE
Jira, OpsGenie, Jira Service Management, PagerDuty; MS Teams; Kanban
English professional writing; agile leadership
Experience using AI for operational efficiency; executive communication

🎁 Benefits

Health plans and paid time off
Company holidays and 401(k) with match
Other company-sponsored programs
Equal opportunity employer

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