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apis telephony sip ccaas five9📋 Description
- Build outbound dialer campaigns: pacing, dispositions, logic, lists.
- Monitor telephony KPIs and escalate findings to leadership.
- Oversee SIP trunk configurations, carrier integrations, and routing.
- Implement call masking, branded caller ID, and spam-mitigation configurations.
- Ensure TCPA/DNC compliance and manage Do Not Call lists.
- Design and optimize voice, SMS, and email call strategies with Ops/WFM.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- 7+ years in contact center telephony/CCaaS.
- 5+ years administering outbound dialers (Five9 preferred).
- Deep knowledge of call routing and CCaaS features.
- Exposure to APIs or integrations (Five9 APIs preferred).
- Strong troubleshooting and ability to clearly communicate tech info to ops/leadership.
🎁 Benefits
- Flexible remote work options for many roles.
- Health, dental, vision insurance paid up to 80%.
- 21 days PTO in first year.
- Two volunteer days and 11 holidays.
- 12 weeks parental leave for new parents.
- 401(k) with up to 4% match and stock options.
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