Related skills
salesforce saas sql jira google analytics📋 Description
- Analyze, track, and resolve customer issues to ensure satisfaction
- Collaborate with Engineering to diagnose and fix issues
- Respond to customer inquiries and assist with troubleshooting
- Reproduce, diagnose, and report bugs; propose improvements
- Maintain knowledge of product architecture and functionality
- Manage multiple priorities in a fast-paced environment
🎯 Requirements
- 8+ years of software customer support experience
- Experience describing technical concepts to non-technical audiences
- Experience with MAP and Salesforce CRM (Salesforce integrations a plus)
- Proficient with Zendesk and Jira ticketing
- 3+ years knowledge of SQL
- Excellent communication and customer empathy
🎁 Benefits
- Health, life, and disability insurance
- 401K with employer matching
- Generous PTO, holidays, and self-care days
- Stock options (if approved)
- Equipment and support to work from home or in offices
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