Related skills
salesforce cloud windows networking jira📋 Description
- Troubleshoot and resolve AXON hardware and software issues
- Become a subject matter expert in Axon’s product base
- Provide world-class support for complex customer issues
- Collaborate with international teams to share best practices
- Serve as primary contact for French-language cases and queues
- Deliver bilingual support via phone, email, and chat
🎯 Requirements
- Bachelor’s Degree preferred or equivalent work experience
- 2+ years technical support experience in software/hardware/web/e-commerce
- Full professional fluency in both French and English
- Proficient with Windows OS, mobile devices and cloud-based solutions
- Strong understanding of internet networking and routing
- Ability to explain technical concepts in French and English for varying IT knowledge
🎁 Benefits
- Competitive salary and 401k with employer match
- Paid time off
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional and Mental Wellness support
- Learning and Development programs
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