Troubleshoot and resolve technical issues with AXON hardware and software.
Become a subject matter expert in Axon's product base.
Provide world-class support for complex issues while maintaining service levels.
Identify and report product bugs; coordinate with internal teams to resolve.
Use data and feedback to identify product insights and trends.
Advocate for users to optimize and improve product UX.

🎯 Requirements

Bachelor’s degree preferred or equivalent experience.
2+ years technical support in software/hardware or web-based solutions.
Excellent English verbal and written communication.
Proficient with Windows, mobile devices, and cloud solutions.
Strong understanding of internet networking and routing.
CJIS background check required.

🎁 Benefits

Competitive salary
Paid time off
Robust parental leave policy
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support

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