Sr. Technical Operations Engineer, Customer Success (Starlink)

Added
6 days ago
Type
Full time
Salary
Salary not provided

Related skills

product management data analytics sql python sdlc

πŸ“‹ Description

  • Define customer experience and product strategy for Starlink broadband.
  • Leverage business acumen, technical competence, and execution to drive the vision globally.
  • Understand and drive core user metrics (NPS, CCR, cancellations, CSAT, etc.).
  • Collaborate cross-functionally to triage root causes and improve user experience.
  • Fix, automate, or create new processes for structural issues.
  • Serve as product manager/project owner for feature launches and automation projects.
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