Related skills
cad wireshark viper vesta solacom📋 Description
- Lead on-site and remote implementations for public safety agencies.
- Primary technical contact during onboarding and early adoption.
- Configure, ship, and support proprietary hardware; assist integrations.
- Provide Tier 2 support and troubleshoot escalated issues.
- Collaborate with Engineering, Product, Support, and Customer Success.
- Contribute to process/docs improvements enabling scaling.
🎯 Requirements
- 5+ years with public safety systems (911 CAD, radios, logging).
- Experience in field services or installation with customer focus.
- Able to travel up to 50% for on-site deployments.
- Self-driven; owns projects end-to-end.
- Thrives in cross-functional teams with Engineering and Product.
- Proactive communicator who improves processes.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Learning & Development programs
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