Related skills
cad wireshark viper vesta solacom📋 Description
- Lead on-site and remote implementation for public safety; hardware setup and integrations.
- Primary technical contact during onboarding; work with PMs and stakeholders.
- Configure, ship, and support hardware; assist integration with existing systems.
- Provide Tier 2 technical support; troubleshoot escalated issues.
- Collaborate cross-functionally with Eng, Product, Support, and CS to improve implementation processes.
- Contribute to process and documentation improvements for scaling and first-call resolution by Support.
🎯 Requirements
- 5+ years with public safety systems (911, CAD, radios, logging).
- Experience in field services, implementation, or installation with customer focus.
- Willing to travel up to 50% for on-site deployments.
- Work autonomously; own projects end-to-end; resolve issues proactively.
- Thrive in cross-functional teams; partner with Eng and Product.
- Take initiative, communicate clearly, and improve processes.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
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