Related skills
linux aws mysql oracle datastage📋 Description
- Note: hybrid role; ~3 days in the São Paulo office.
- Coordinate efforts to resolve critical customer issues, incidents, and major outages.
- Collaborate with engineering, product, CSE, Support, customers, and partners until resolution.
- Document incidents with action items and ensure timely recovery.
- Create and execute data-driven recovery plans for each escalation.
- Coordinate resources to fast-track new incidents with a clear plan.
🎯 Requirements
- A minimum of 5 years of experience in customer support, escalation, SRE, or incident management.
- Excellent writing; degree in CS/CE or related field (BS/MS/PhD) and ability to communicate across audiences.
- Distributed big data computing experience and SQL-based databases.
- ETL/data warehousing tools: Informatica, DataStage, Oracle, Teradata, SQL Server, MySQL.
- Linux/Unix administration, networking, and cloud experience with AWS, Azure, or GCP.
- Cross-functional collaboration with support, engineering, product management, and customers.
🎁 Benefits
- Comprehensive benefits and perks; details at https://www.mybenefitsnow.com/databricks.
- Commitment to diversity and inclusion.
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Customer Support Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!