Related skills
java sql jira zendesk oracle📋 Description
- Serve as L2/L3 support and escalation for data, integration, issues; ensure SLA.
- Perform data-centric RCA across raw data, parsers, app layers, and DBs to resolve incidents.
- Write and optimize SQL queries to analyze issues, validate data, and support requests.
- Troubleshoot data loads, exports, file processing, hierarchies, matching, and integrations.
- Interface with Engineering, QA, Product, APM, CSM, and Infrastructure to drive timely resolutions.
- Guide and mentor junior consultants on SQL, data troubleshooting, and support practices.
🎯 Requirements
- Bachelor's degree or equivalent in Computer Science, Engineering, or related discipline.
- 4+ years in enterprise app support, customer support or data operations roles.
- Strong SQL and Relational DBs (Oracle preferred) for troubleshooting and data analysis.
- Working knowledge of Java/J2EE applications for logs review and basic debugging.
- Hands-on experience in data processing environments (files, feeds, integrations, batch jobs).
- Experience supporting customer-facing production systems, including incident management and escalations.
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