Sr. Technical Customer Success Manager (12mth Fixed Term Contract)
Related skills
analytics amplitude ai dashboards instrumentation๐ Description
- Own deployment, adoption, and outcomes from presales through renewal.
- Bring expert Amplitude product knowledge: data foundations, taxonomy, instrumentation.
- Build trusted relationships with power users and champions; strong communication.
- Monitor account health using customer data; drive adoption and identify value opportunities.
- Collaborate with Account Executives to drive renewals and expansions; plan executive reviews.
- Deliver value-based business reviews with client executives and craft deployment plans.
๐ฏ Requirements
- Deep Amplitude product knowledge: data foundations, taxonomy, instrumentation.
- Enterprise deployment experience; presales through delivery cycles.
- Strong problem solving, organization, and executive communication.
- German + English language proficiency.
- Data-driven: monitor health, adoption, and value opportunities.
- Collaborate across Sales/CS to drive customer outcomes.
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