Sr. Technical Customer Success Manager (12mth Fixed Term Contract)

Added
2 days ago
Type
Contract
Salary
Salary not provided

Related skills

analytics amplitude ai dashboards instrumentation

๐Ÿ“‹ Description

  • Own deployment, adoption, and outcomes from presales through renewal.
  • Bring expert Amplitude product knowledge: data foundations, taxonomy, instrumentation.
  • Build trusted relationships with power users and champions; strong communication.
  • Monitor account health using customer data; drive adoption and identify value opportunities.
  • Collaborate with Account Executives to drive renewals and expansions; plan executive reviews.
  • Deliver value-based business reviews with client executives and craft deployment plans.

๐ŸŽฏ Requirements

  • Deep Amplitude product knowledge: data foundations, taxonomy, instrumentation.
  • Enterprise deployment experience; presales through delivery cycles.
  • Strong problem solving, organization, and executive communication.
  • German + English language proficiency.
  • Data-driven: monitor health, adoption, and value opportunities.
  • Collaborate across Sales/CS to drive customer outcomes.
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