Sr. Technical Account Manager I

📋 Description

• Provide end-to-end guidance for merchants; lead feature calls and optimization sessions; resolve issues.
• Foster long-term relationships by ensuring smooth integration and optimization with partners.
• Project manage Extend-merchant partnerships; provide updates to stakeholders.
• Lead feature enablement; become SME for merchant success and onboarding teams.
• Deliver proactive, consultative communication by understanding merchant priorities.
• Work with growth strategy and solution architecture; alert leadership if off-track.

🎯 Requirements

• 5+ years of customer-facing experience in a technology, consulting, or financial services company.
• 5+ years experience with back-office OMS and ERP systems.
• Excellent communication skills and ability to clearly explain technical concepts and solutions to partners.
• Ability to own what you are building and see it through from end to end.
• Strong problem-solving skills and curiosity to dive deep into industry-specific details.
• Ability to perform in a high-energy environment with dynamic job responsibilities and priorities.

🎁 Benefits

• Working with a great team from diverse backgrounds in a collaborative environment.
• Competitive salary with full medical and dental & vision benefits.
• Stock in an early-stage startup growing quickly.
• Generous, flexible paid time off policy.
• 401(k) with Financial Guidance from Morgan Stanley.