Related skills
security linux windows networking jira📋 Description
- Lead, motivate, and manage a team of support specialists and engineers to meet performance and customer satisfaction goals.
- Become an expert on the Axon Fusus solution, including apps, APIs, and roadmap.
- Handle complex cases, coach the team, and drive a customer-first culture.
- Conduct regular 1:1s for training insights and product proficiency.
- Perform weekly QA audits of agent-customer interactions and track QA metrics.
- Own onboarding and ongoing education for new and existing agents.
🎯 Requirements
- 2-3 years leadership experience in a tiered technical support environment.
- Bachelor’s degree or working toward a technical degree.
- Experience with security camera systems, VMS, DVR, and NVR solutions (strongly preferred).
- Certifications such as Network+, Security+, Linux+.
- Experience in Axon applications (Salesforce, MS Dynamics, JIRA, Vonage CCaaS).
- 5 years’ experience troubleshooting network issues in a hardware/software environment.
🎁 Benefits
- Competitive benefits package
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Learning & Development programs
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