Sr. Support Tools Product Manager

📋 Description

• Fully own the success of your tool(s) within Samsara’s revenue stack.
• Lead deep user research to identify core customer pain points and GTM tooling needs.
• Design: draft PRDs and wireframes aligned with business goals.
• Build: oversee feature execution and usability testing with cross‑functional teams.
• Launch: coordinate release, enablement, and documentation for field adoption.
• Adopt & Iterate: define KPIs and adoption metrics to guide roadmap.

🎯 Requirements

• 5–8 years in Customer Support tooling in a fast‑paced SaaS env.
• Bachelor’s degree or equivalent work experience in technical/business field.
• AI Platform experience: managing AI support tools or LLM‑based platforms.
• Established subject matter expert in GTM tooling with broad tool impact.
• Ability to translate complex customer problems into clear requirements.
• Experience using AI to solve high‑impact business problems.
• Analytical skills: analyze large datasets of conversation logs.

🎁 Benefits

• Competitive total compensation package.
• Remote and flexible working options.
• Health benefits and related programs.