Sr. Support Tools Product Manager

📋 Description

• Fully own success of your tools in Samsara's revenue stack.
• Lead deep user research to identify core customer support pain points.
• Draft PRDs and wireframes aligned with business goals.
• Oversee feature execution and usability testing with GTMS and Sales Ops.
• Coordinate release, change management, enablement, and docs for adoption.
• Define KPIs and adoption metrics to drive roadmap iterations.

🎯 Requirements

• 5-8 years of Customer Support tooling in fast-paced SaaS.
• Bachelor's degree in a technical or business field (or equivalent).
• AI Platform Experience: managing AI support tools or LLM platforms.
• Expertise in GTM tooling with impact across multiple tools.
• Translate complex customer and business problems into clear requirements.
• Analytical skills: analyze large datasets of conversation logs.

🎁 Benefits

• Remote and flexible working options.
• Health benefits for employees.
• Competitive total compensation package.
• Accommodations available during recruiting process.