Related skills
javascript python jira zendesk llm📋 Description
- Tier 3 AI escalation: handle complex AI issues across the Agentic AI platform.
- Engineering & Product liaison to reproduce and resolve platform bugs.
- Performance optimization: analyze logs and pipelines to boost AI agent accuracy.
- Strategic troubleshooting: host live sessions to debug integrations and multi-agent setups.
- Trend analysis: identify escalation trends to inform roadmap and onboarding.
- Product alignment: feed customer insights to Product and Engineering teams.
🎯 Requirements
- Experience: 4+ years in high-impact, customer-facing senior technical support.
- AI/ML fluency: LLMs, prompt engineering, vector databases.
- Problem solver: thrive on tough bugs with a team-first attitude.
- Communicator: translate failures into actionable updates for all stakeholders.
- Tools: Python or JS, Zendesk, Jira, and packet captures.
- Ambiguity tolerance and ownership: deliver measurable results.
- Culture fit: collaborate in a dynamic, innovative team.
🎁 Benefits
- Competitive benefits and robust training program.
- Vibrant, inclusive office culture.
- Great Place to Work certified.
- Growth opportunities and impact.
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