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javascript css html sql fiddler📋 Description
- Be the senior technical focal point for EMEA customer issues.
- Troubleshoot and resolve complex issues for global customers, ensuring satisfaction.
- Own escalated issues and resolve advanced problems.
- Become SME for key technical areas; collaborate with product teams.
- Act as primary liaison between customers, PM, Eng/R&D, and business units.
- Lead or participate in internal Support projects.
🎯 Requirements
- 4+ years as Senior Support Engineer or equivalent; degree preferred.
- Enterprise-level SaaS/web app support experience (Fortune 500 preferred).
- Hands-on SaaS/Cloud infrastructure experience.
- HTML/CSS/JavaScript knowledge.
- SQL data retrieval skills.
- Experience with Fiddler, Wireshark, Chrome DevTools, Kibana or Splunk.
🎁 Benefits
- Health: medical and mental care
- Multisport card
- Food vouchers
- Time away: vacation, national/religious holidays and five personal days
- Family: parental leave
- Development: Generous tuition reimbursement and access to internal professional development resources
- Additional: exclusive perks and discounts
- #LI-Remote
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