Respond to customer service needs via phone, chat, email, voicemail, and other channels.
Knowledge of client requirements: Insurance, OSHA, MSHA, Safety Manual.
Provide world-class service to Avetta customers.
Work with suppliers to collect compliance information and improve compliance.
Ensure supplier files are complete and correct.
Coordinate with third parties to collect compliance information.

🎯 Requirements

Deep knowledge of Connect and Salesforce.
Experience collecting and managing supplier compliance data (Insurance, OSHA, MSHA).
Excellent written and verbal communication across channels.
Proven ability to mentor and train others.
Experience with supplier onboarding and relationship management.
Strong problem-solving and escalation management skills.

🎁 Benefits

Hybrid schedule in Calgary office (Tue-Thu in office; Mon/Fri remote).

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