Related skills
data analysis quality assurance vendor management calibration qa tools📋 Description
- Lead a global CS Quality program; own QA metrics.
- Manage a distributed CS Quality team across time zones.
- Evolve QA framework, rubrics, calibration processes.
- Forecast QA evaluation volumes and coordinate with WFM.
- Collaborate with CS Ops, Training, and Policy to drive improvements.
🎯 Requirements
- 2+ years in a people management role
- Strong QA background in Customer Service
- Experience with global teams across multiple time zones
- Ability to manage vendor/BPO relationships and drive alignment
- Strong analytical mindset; translate data into insights
- Experience building or scaling QA programs
🎁 Benefits
- Hybrid company with flexible in-person connections.
- Talented, supportive leadership and teams.
- Diversity and inclusive culture across the org.
- Employer-paid health insurance and 401k match (US).
- Wellness, education, and product stipends; generous PTO.
- Benefits vary by country of employment.
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