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saas stakeholder management cross-functional collaboration pmp enterprise technology📋 Description
- Own program coordination and governance for strategic customer engagements.
- Act as cross-functional orchestrator across post-sales motions.
- Establish governance models including outcomes, cadences, escalation, exec comms.
- Primary contact for program execution, partnering with the CSA who owns the account.
- Partner with CS and Account teams to support adoption, renewal, expansion.
- Proactively identify and manage program risks and opportunities affecting value.
🎯 Requirements
- 8+ years of experience managing complex, customer-facing programs in SaaS or enterprise tech.
- Program management certification (PMP, PgMP, CSM, SAFe, or equivalent).
- Experience orchestrating cross-functional post-sales execution across CS, PS, Enablement, Support.
- Ability to manage large, multi-workstream programs without direct ownership of delivery resources.
- Strong stakeholder management with executive-level communication.
- Familiarity with cybersecurity concepts or large-scale security deployments.
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