Related skills
customer service cross-functional collaboration accolade_systems claims_benefits_literacy📋 Description
- Own end-to-end escalation process from review to external response.
- Collaborate cross-functionally to resolve client issues.
- Review root causes; drive improvements across delivery teams.
- Develop proactive solutions to reduce escalation recurrence.
- Provide guidance and support to Customer Support Specialists.
- Draft external responses and handle customer follow-ups.
🎯 Requirements
- Minimum 3 years resolving external escalations.
- Minimum 2 years claims & benefits literacy.
- Strong understanding of Operations processes.
- Ability to learn quickly; navigate Accolade systems.
- Excellent communication and interpersonal skills.
- Experience managing projects and cross-functional work.
🎁 Benefits
- Flexible PTO and 13 paid holidays.
- Competitive medical, dental, and vision coverage.
- Flexible 401(k) with generous company match.
- Mental health and wellness benefits.
- Life, disability, and supplemental insurance.
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