Related skills
billing documentation customer support salesforce healthcare saas📋 Description
- Provide exceptional customer support for cloud healthcare solutions.
- Resolve issues via phone, email, chat, or remote sessions.
- Understand Billing modules for senior living workflows.
- Collaborate with departments to resolve issues; document in Service Cloud.
- Stay current with product releases, AI tools, and healthcare SaaS tech.
- Available 8am-8pm weekdays; occasional weekends/holidays as necessary.
🎯 Requirements
- Degree in healthcare, IT, engineering, or business solutions (preferred).
- Excellent interpersonal, customer support, problem-solving skills.
- Ability to multi-task and manage customer expectations in fast-paced environment.
- Strong communication and documentation skills.
- High computer literacy and fast typing.
- Experience providing web-based application software support.
🎁 Benefits
- Benefits from Day 1
- Retirement plan matching
- Flexible paid time off
- Wellness programs and resources
- Parental and caregiver leaves
- Development and training support
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