Related skills
python twilio ci/cd telephony sip📋 Description
- Own full lifecycle of Cyara demo environments (setup to retirement).
- Manage release deployments; apply updates, patches, and new features.
- Maintain data hygiene: test data cleansing, synthetic data, AI asset updates.
- Ensure environment uptime, performance, reliability, and security compliance.
- Implement monitoring, alerting, and logging for key demo systems and connectors.
- DevOps and platform ops: manage CCaaS, telephony, SIP, CPaaS integrations.
🎯 Requirements
- 5-10 years experience in Solutions Engineering, Technical Support, DevOps, or SysAdmin.
- Hands-on telephony: Genesys Cloud, NICE CXone, Amazon Connect, Five9, Twilio; SIP.
- AI workflows: prompt engineering, AI data training sets, analytics pipelines, or LLM-based apps.
- Strong DevOps: CI/CD; XML/YAML/JSON configuration.
- Automation scripting: Python or similar.
- Cloud basics: AWS, Azure, GCP.
🎁 Benefits
- Hybrid work model with Hyderabad team.
- Work with AI-powered CX platform demos and POCs.
- Collaborate with Sales, Product, Engineering teams.
- DEIB commitment and inclusive culture.
- Global, cross-functional environment with growth.
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