Related skills
firmware mdm wifi ccna fusus📋 Description
- Serve as the technical trusted advisor for a strategic Enterprise account.
- Master Axon products: body-worn cameras, Evidence.com, Fusus.
- Own end-to-end device RMA: triage, logistics, SLA adherence.
- Provide Tier-2 tech support; troubleshoot WiFi/MDM; guide on-site teams.
- Monitor fleet health and propose changes to reduce incidents.
- Lead pilots and rollout support for firmware, hardware, or config changes.
🎯 Requirements
- Bachelor's Degree or equivalent work experience.
- 7+ years in technical account management for enterprise-scale hardware/software.
- Proven success managing enterprise relationships and complex projects.
- Strong wireless networking aptitude; diagnose network device issues.
- Knowledge of cloud evidence management platforms, SaaS, and enterprise IT systems.
- CJIS background check required; able to tailor technical discussions to clients.
🎁 Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Engineering Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!