Sr Software Engineer- Customer Experience Intelligence (CXI)

Added
31 minutes ago
Type
Full time
Salary
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Related skills

machine learning distributed systems apis multi-cloud automation tooling

πŸ“‹ Description

  • Design AI-powered systems to automate support and improve CX.
  • Collaborate with Support, Product, and Platform Eng to build seamless systems.
  • Build automation to improve customer experience and scalability.
  • Create agentic workflows evolving from human-in-the-loop to full automation.
  • Implement observability and rollback for AI-driven decisions.
  • Liaise between Support, Product, and Platform Eng to align roadmaps.

🎯 Requirements

  • BS or higher in CS or related field.
  • Experience in large projects with automation tooling, distributed systems, and APIs.
  • Extensive full-stack development experience.
  • Proven success deploying production-grade automation in complex environments.
  • Hands-on experience with ML-assisted systems, decision support, or agentic automation.
  • Deep familiarity with distributed data platforms, tooling, and large-scale infra.

🎁 Benefits

  • Comprehensive benefits and perks; region-specific details via benefits page.
  • Commitment to diversity and inclusion.
  • Opportunity to work with leading data and AI platform.
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