Sr. Salesforce Consultant, Service Cloud Voice

📋 Description

• Facilitate business process reviews to identify customer requirements and processes
• Create visual diagrams illustrating customer business processes
• Create user stories based on customer requirements
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Develop technical requirements and specifications for customers and the technical delivery team
• Learn and apply best-practice contact center design in delivery

🎯 Requirements

• 4+ years project experience in a hands-on position
• 4+ years of experience with Salesforce in a development or configuration capacity
• Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
• Solid Understanding of Salesforce Platform and its architecture
• Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
• Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance

🎁 Benefits

• Remote & In-Person: Work out of our HQ in MA, regional hubs, or remotely
• Travel: Up to 25% travel for certain roles
• Flexibility: We value good work over hours
• Collaboration: Executives hold town halls and encourage feedback
• Celebrate Often: Team events and celebrations