Related skills
crm risk management forecasting salesforce saas📋 Description
- Standardize Renewal Journeys: automate renewals; enterprise accounts.
- Systematize Risk Workflows: CRM/Gainsight for proactive risk 90 days pre-renewal.
- Manage Renewal Cadences: renewal planning and forecasting across Sales and CS.
- Improve Forecasting Predictability: weekly renewals forecast; risk visibility.
- Operationalize Mitigation Playbooks: design playbooks, enablement assets, and tracking.
- Enforce Commercial Policy: renewal standards; ensure CS adherence.
🎯 Requirements
- 7+ years in Renewals Ops, Sales Ops, or Commercial Risk in Enterprise SaaS.
- Systems Thinking: translate policies into streamlined workflows (Salesforce or Gainsight).
- Commercial Fluency: SaaS contract mechanics knowledge (multi-year terms, uplift caps, termination).
- Analytical Discipline: use retention data to diagnose cancellations/downgrades.
- Collaboration: work cross-functionally with Legal, Finance, and Sales.
🎁 Benefits
- Employer subsidized medical/vision/dental coverage.
- 401k match: 50% up to 6%.
- Monthly stipend to support work and productivity.
- Flexible Time Away Program and Sick Time Off.
- US life insurance and disability coverage.
- 12 paid holidays per year.
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