Sr. QA Analyst - Deal Support

📋 Description

• Process auditing across deal workflows to assess performance and policy adherence
• Quality assurance and coaching to ensure accuracy and service standards
• Insight and analysis using Excel/Google Sheets to derive data‑driven recommendations
• Program support for the Deal Support Quality initiative through audits and forms
• Collaboration with Sales, Ops, and Systems to improve processes and outcomes
• Champion Samsara’s cultural principles as we scale globally

🎯 Requirements

• 3-5 years of experience in a quality assurance, process improvement, or operations role, with at least 2 years directly focused on executing quality programs
• Demonstrated experience in designing and using quality assurance rubrics or scorecards to perform audits and provide structured feedback
• Strong analytical skills with proficiency in root cause analysis, identifying error trends, and using data to tell a story about process performance
• Excellent written and verbal communication skills, with an ability to deliver constructive feedback and present findings clearly to stakeholders
• A meticulous attention to detail and a passion for continuous process improvement
• Ability to work independently in a dynamic and fast-paced environment

🎁 Benefits

• Remote and flexible working arrangements
• Health benefits included
• See Benefits page for details