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data analysis program management ai cross-functional collaboration service blueprinting📋 Description
- Lead design, coordination and execution of At Scale 1:many programs.
- Drive retention, growth and product adoption via 1:many touchpoints.
- Partner cross-functionally with CS, CX, Education, Ops, Analytics, Product Marketing, Design.
- Deliver ROI-focused motions and track impact across journeys.
- Run group coaching calls, cohort learning experiences, and multi-customer programs.
- Transform workflows by weaving AI into smarter systems.
🎯 Requirements
- 4+ years in Customer Success, Community, Education, PM, or related.
- Designed/launched customer programs with measurable outcomes.
- Scaled programs to large numbers of customers.
- Drove adoption and retention in B2B SaaS/tech.
- Led cross-functional teams to ambitious outcomes.
- Mapped and managed customer journeys.
- Accountable for adoption and retention metrics.
- Strong project management skills.
🎁 Benefits
- Generous benefits and health coverage
- Equity and performance incentives
- Career growth and learning opportunities
- Collaborative, inclusive culture
- AI and data-driven initiatives
- Flexible work options where feasible
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