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ai dataanalysis changemanagement customersuccess programmanagement📋 Description
- Design and implement 1:many programs (group coaching, cohort learning, multi-customer).
- Partner with cross-functional teams (Community, Education, Ops, CX) to design and measure.
- Develop prioritization and measurement frameworks to track impact.
- Define digital-first, human-supported touchpoints across the journey.
- Create business cases and financial impact assessments for change.
- Deliver leadership reviews on outcomes and opportunities; drive AI-enabled workflows.
🎯 Requirements
- Analytical problem solver using customer data to inform decisions.
- Experience experimenting with AI in work or personal projects; eager to learn fast.
- Balanced background of strategy plus execution.
- Strong group facilitation skills.
- Expert in customer journey mapping and service blueprinting for 1:many, scaled programs.
- 4+ years in Customer Success, Community, Education, PM, or Customer Marketing.
🎁 Benefits
- Generous benefits package.
- Inclusive culture and supportive environment.
- Opportunities for career growth and ownership.
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