Sr. Program Manager, Incident Management

Added
3 minutes ago
Type
Full time
Salary
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Related skills

looker datadog aws sql grafana

📋 Description

  • Own the incident program: design, governance, DRI across Build org.
  • Build AI-powered incident tools: summaries, severity, RCA, postmortems.
  • Accelerate decisions: clarity and cross-team decisions.
  • Surface and resolve systemic issues: root-cause fixes.
  • Build and maintain reporting: dashboards with Databricks and Looker.
  • Partner cross-functionally: engineering, product, security, GTM and leadership.

🎯 Requirements

  • Deep incident management experience; led incident programs.
  • Experience with AI-enabled processes; using AI-native tools.
  • Systems mindset; end-to-end lifecycle; scalable.
  • Influences without authority; cross-functional leadership.
  • Technical empathy; observability, SLOs, logs, metrics.
  • Data fluency; SQL, Databricks; translate data into insights.
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