Related skills
cloud api design observability metrics prd📋 Description
- Own the roadmap for Core CCaaS and enterprise delivery.
- Lead discovery for configuration-at-scale features.
- Partner with solution architects to review multi-tenant designs.
- Own observability and health surface: telemetry, dashboards, SLA reporting.
- Write PRDs and API briefs; maintain living platform docs.
- Drive product goals, KPIs, and metric instrumentation.
🎯 Requirements
- 5+ years in technical product management for platform/infrastructure at a B2B SaaS.
- Fluency in cloud-native platform concepts for design reviews.
- Track record managing matrix relationships with architects and leaders.
- Experience defining and owning product metrics end-to-end.
- Proficiency writing tech specs with data models, APIs, and acceptance criteria.
- Understanding of contact center or collaboration apps is a plus.
🎁 Benefits
- Team-first culture and inclusive environment
- Opportunity to work on enterprise-scale CCaaS platform
- Hybrid work option in Bengaluru
- Collaborative, cross-functional teamwork across global customers
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