Related skills
devops saas change management it monitoring adoption📋 Description
- Build executive-level trusted advisor relationships with the customer's IT, Eng, and Support teams.
- Demonstrate PagerDuty product knowledge aligned to the customer's priorities.
- Guide customers on process, people and change mgmt to drive real-time ops adoption.
- Proactively identify risks to customer goals and work with sales to mitigate.
- Produce and execute an adoption path from current to target state with timeline.
- Lead cross-functional post-sales team to deliver a seamless customer experience.
🎯 Requirements
- 8-10 years of customer-facing experience with a proven track record.
- Proficiency in ROI modeling to drive strategic decisions.
- SaaS business model expertise and market awareness.
- Strong understanding of IT enterprise architecture, DevOps, and IT monitoring.
- Strong consulting skills and trusted-advisor results.
- Experience in a DevOps environment or with a DevOps transition.
🎁 Benefits
- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Paid parental leave
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