Sr. Principal Customer Success Manager - NYC

📋 Description

• Build executive-level relationships with customers’ IT, engineering, and support teams.
• Demonstrates hands-on PagerDuty product knowledge aligned to priorities.
• Guide customers on process, people and change management to drive adoption.
• Identify risks to customer goals and work with sales to mitigate.
• Produce and execute an adoption path with current and target states.
• Lead cross-functional post-sales teams for a seamless customer experience.
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🎯 Requirements

• 8-10 years of relevant, customer-facing experience.
• ROI modeling to drive strategic decisions and results.
• Deep SaaS business models knowledge and market trends.
• Strong understanding of IT enterprise architecture, DevOps, and monitoring.
• Strong consulting skills as trusted advisor to customers.
• Experience with DevOps transitions.
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🎁 Benefits

• Flexible work arrangements
• Company equity
• Employee stock purchase program
• Retirement or pension plan
• Paid vacation and holidays
• Mental wellness programs
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