Related skills
azure linux aws windows networking📋 Description
- Escalation backline support for complex issues; set up test scenarios for reproduction.
- Contribute to methods and best practices to improve support.
- Interact with customers via chat, phone, or email on escalations.
- Provide technical support for Premier customers via dedicated channels (chat, ticket, phone).
- Act as dedicated Premier Support Engineer for up to 5 accounts.
- Schedule Premier Support kickoff calls with the Customer Success Team.
🎯 Requirements
- Bachelor's degree or equivalent experience.
- Minimum 2 years experience using or supporting LogicMonitor.
- Complete the LogicMonitor Certified Implementation Professional (LMCIP) certification.
- 4+ years in Linux, Windows, or Network administration/IT ops.
- Intermediate scripting skills; able to write basic scripts.
- Experience with Zendesk or Jira.
🎁 Benefits
- Comprehensive health, dental and vision coverage.
- Generous parental leave policies.
- Access to EAP and Wellness programs.
- 401K with company matching.
- Lifestyle Spending Account.
- Unlimited vacation policy.
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