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customer success consulting onboarding stakeholder management enterprise📋 Description
- Become a product expert, staying up to date on Brandwatch suite and trends.
- Design and deliver scalable onboarding solutions aligned with client objectives and growth.
- Manage complex customer engagements, balancing stakeholders and delivering on time.
- Proactively drive long term product adoption, providing best practices and recommendations.
- Lead client consultations, understanding requirements and guiding to business goals.
- Represent Brandwatch in client meetings, presentations and industry events.
🎯 Requirements
- 4+ years of experience in software onboarding or customer-facing roles.
- 2+ years working with enterprise-level accounts, designing complex solutions and data infrastructures.
- Full business proficiency in English (a second language is a plus).
- The ability to take immediate ownership of complex onboarding projects.
- A data driven mindset, using insights to optimise onboarding success.
- Strong communication and relationship-building skills.
🎁 Benefits
- Hybrid work environment
- Global team collaboration
- Opportunity to shape onboarding at scale
- Mentorship and process development opportunities
- Work with enterprise clients and industry leading platforms
- Inclusive, diverse workplace culture
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