Lead design and ops of the Data Cloud for contact centers; ensure scale and security.
Oversee ingestion and integration of first-party data from CRM, CCaaS, WFM.
Architect real-time and batch pipelines with Kafka, Python, Java; enable AI analytics.
Define the tech roadmap for the Data Cloud; align with business goals.
Mentor engineers; drive cross-functional collaboration with product and data science.
Ensure high availability and privacy compliance (GDPR/CCPA/HIPAA); AWS/Snowflake.

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