Lead and develop an agile team of workforce planners and analysts.
Develop staffing models translating variable demand into staffing plans.
Partner with CS engineering to build workforce planning tools.
Set aggressive SLAs goals and align with Starlink program goals.
Forecast short and long-term customer demand for support with cross-functional teams.
Oversee dashboards tracking KPIs (productivity, response times, queues, staffing).

🎯 Requirements

Bachelor’s or 10+ years in workforce management.
8+ years as a workforce planning leader in tech CS.
3+ years in a leadership role with direct reports.
3+ years with SQL and dashboards (Tableau/Power BI/Looker).

🎁 Benefits

Medical, vision, and dental coverage.
401(k) with stock option/ESPP potential.
Paid parental leave; vacation and holidays.
Short and long-term disability and life insurance.
Stock options and Employee Stock Purchase Plan.
Shuttle service between Seattle and Redmond offices.

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Operations Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot