Sr. Manager, Vendor Operations

📋 Description

• Lead and scale Partner (BPO) operations for stellar member interactions.
• Develop a tenured team of operations managers and drive key initiatives.
• Own partner SLA, quality, and efficiency; drive continuous improvement.
• Govern partner performance; lead governance, reviews, escalation with senior leaders.
• Define strategy to evolve support models; align cross-functional teams.
• Influence leaders across finance, procurement, operations, and strategy.

🎯 Requirements

• Bachelor's degree in Business, Strategy, or related field; MBA preferred.
• 7+ years in strategic planning, partnerships, or program mgmt for BPOs.
• Strong communication, presentation, and interpersonal skills.
• Proven strategic thinker with analytical and problem-solving skills.
• Experience fostering cross-functional partnerships with business, engineering, and product teams.
• Demonstrated experience overseeing large programs and creating process improvement workflows.

🎁 Benefits

• In-office policy: four days in the office and Fridays from home for near offices.
• In-office perks including backup child, elder, and pet care, plus subsidized commuter benefit.
• 401k match plus medical, dental, vision, life, and disability benefits.
• Generous vacation policy and company-wide Chime Days.
• 1% time off to support local community organizations.
• Up to 24 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing.