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crm saas product analytics marketing automation ux research📋 Description
- Define and own UX research strategy across the product lifecycle.
- Identify differentiation and unmet needs across SMB segments.
- Focus on high-leverage decisions: onboarding, activation, retention.
- Lead customer research programs: interviews, usability tests, surveys.
- Synthesize insights to guide product direction.
- Partner with Product, Design, Engineering, Data, GTM.
🎯 Requirements
- 9+ years in UX research, 4+ years leading teams.
- Experience influencing product strategy in complex B2B or platform products.
- Comfortable with power users, multi-persona workflows, high configuration and automation depth.
- Track record of turning research into clear decisions and measurable outcomes.
- Strong systems thinker, comfortable with ambiguity.
- Excellent communicator across executives, PMs, designers, and engineers.
🎁 Benefits
- Remote-first, global team
- Shape and grow a UX research function
- Work with cross-functional partners (Product, Design, Data)
- Impact on SMBs and agencies
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