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okta cloud azure windows networking📋 Description
- Lead Tier 2 engineers across hardware, firmware, networking, and cloud; establish diagnostics.
- Own Tier 2 escalation strategy and high-severity incident response.
- Design scalable workflows and MTTR metrics; improve Tier 1/2 handoffs.
- Translate trends into engineering/product insights; improve tooling/docs.
- Mentor talent; drive automation and AI-driven diagnostics.
- Foster a high-performance culture focused on accountability and customer impact.
🎯 Requirements
- #OWN IT mindset when helping customers and solving complex problems.
- AI-first approach to solving business problems.
- Excellent verbal and written communication; executive presence.
- Proficient with Windows OS, mobile devices, and cloud-based solutions.
- Strong networking knowledge: routing, Wi-Fi, and troubleshooting.
- CJIS background check and handling confidential information.
🎁 Benefits
- Paid time off
- Robust parental leave policy
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
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