Related skills
azure java linux aws gcp📋 Description
- Build and manage a team of Technical Solution Engineers
- Provide coaching and mentorship to the engineers
- Drive support escalations and cross-functional collaboration to resolve issues
- Be a player-coach and provide technical leadership to the regional support team
- Coordinate with Sales/field teams to address account concerns
- Define quarterly goals and track them to drive growth
🎯 Requirements
- 15+ years in tech SaaS support, building, testing, and maintaining
- 6+ years of managerial experience leading 6+ tech support engineers
- Experience with cloud-native SaaS (AWS/Azure/GCP), big data, or Apache Spark
- Customer-facing role managing a large regional tech support team
- Analytical and troubleshooting skills
- Strong verbal and written communication skills
- Team-oriented and comfortable in a startup environment
- Hands-on in systems troubleshooting, networking, Linux, JVM, and Java debugging
🎁 Benefits
- Benefits vary by region; see site
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